Policies
Welcome to BD Handy Craft. We are committed to providing a safe, transparent, and reliable marketplace for our vendors and customers. Please read our policies carefully to understand your rights and responsibilities.
General Policy
BD Handy Craft is a multi-vendor e-commerce platform that connects sellers and buyers worldwide.
Each vendor is responsible for managing their own products, pricing, and shipping.
Customers are encouraged to review product details, descriptions, and seller ratings before making a purchase.
Shipping & Delivery Policy
- Shipping times may vary depending on the vendor’s location and the buyer’s address.
- Vendors are responsible for providing accurate shipping timelines.
- Tracking details (where available) will be provided once the order is dispatched.
- International orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
Return & Refund Policy
- Returns and refunds are subject to the vendor’s individual policies. Please check the product page for specific terms.
- Refunds may be eligible if:
The item is defective or damaged upon delivery.
The item received does not match the description.
To request a return/refund, customers must contact the vendor within 7 days of delivery.
Some items (e.g., customized or perishable products) may not be eligible for return.
Payment Policy
- We accept secure online payments through trusted gateways.
- Prices are listed in the selected currency, and exchange rates may apply for international payments.
- BD Handy Craft does not store any payment details; all transactions are processed through secure third-party services.
Vendor Policy
Vendors must ensure that all products listed are authentic, legal, and accurately described.
Counterfeit, prohibited, or harmful products are strictly forbidden.
Vendors are responsible for timely communication, order fulfillment, and customer service.
Repeated policy violations may result in account suspension or removal.
Privacy Policy
- We respect your privacy and protect your personal information.
- Customer and vendor data will only be used for order processing, communication, and platform improvements.
- We do not sell or share personal information with third parties without consent.
Contact & Support
If you have any questions about our policies, please contact our support team at:
📧 support@bdhandycraft.com
